Return Window
Set out timelines and item condition requirements.
Returns Information
Everything customers need to know about returns, refunds, exchanges, and eligibility.
Refund Process
Explain inspection, approval, and payout timing.
Exclusions
Highlight any non-returnable items or special cases.
Returns & Refunds – Overcast Products
Because our products are prepared fresh and are perishable, we do not accept returns or offer refunds once items have been collected, unless there is a fault or error with your order.
If you experience any issues, please contact us within 24 hours of collection, and we will work quickly to resolve the problem.
We’re committed to quality and customer satisfaction, and will always aim to put things right where possible.